Rescheduling & Cancellations
How does rescheduling and cancellation work?
Before 48 hours of an appointment time:
You may reschedule your appointment or request a cancellation by emailing us at firstname.lastname@example.org.
Within 48 hours of an appointment:
Your coach takes time to review your notes before your appointment. To respect their time, we have a strict 48-hour cancellation policy. If you request a cancellation within 48 hours of the appointment, there are no refunds.
You may still email email@example.com to request to reschedule your appointment, however, at such short notice it is unlikely your new time will be available until your following appointment.
What if I'm late or miss an appointment?
If you are late:
Your coach will wait for you for 20 minutes. If you do not arrive by this time, your coach will mark your appointment as a no-show. Coaching sessions require time for a recap, discussion, and investigation, followed up by collaborative problem-solving to establish a detailed and personalised plan. If you are more than 20 minutes late for your session, we will be unable to accomplish these goals in the time remaining.
If you miss your appointment (no-show):
There are no refunds for no-shows. If you find you struggle to remember your appointments, let us know and we can help you build a system of notifications to help you. We also email you a reminder the day before each session.
How do I cancel coaching sessions?
Our system is designed to make payment easier but also provide flexibility. Payment is subscription based but you can choose to cancel at any time. If you are going on holiday, ask your coach to have your subscription suspended for that period. If you need to reschedule let us know and we will try to accommodate you with your current coach.
Please note that you need to let our coaches or administrators know about cancellations or rescheduling at least 48 hours beforehand in order to avoid paying for the session.
Online ADHD Courses:
Your subscription for online ADHD courses is paid weekly. If you decide to leave you can cancel your subscription at any time and you will not need to pay for future weeks. However, please be aware that these payments are non-refundable.
What is your refund policy?
You may request a refund up to 48 hours before your appointment by emailing us at firstname.lastname@example.org to cancel your appointment.
There are no refunds issued for appointments that are cancelled or rescheduled within 48 hours of an appointment time.